What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best p More »
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Average Review : 4.4 of 5.0, produced from 72 customer reviews.
Average Review : 3.7 of 5.0, produced from 6 customer reviews.
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| Product Specification | |
|---|---|
| Available | Yes |
| Author | John R. DiJulius |
| Binding | Hardcover |
| Brand | Wiley |
| EAN | 9780470196120 |
| Edition | 1 |
| ISBN | 0470196122 |
| Label | Wiley |
| Manufacturer | Wiley |
| NumberOfItems | 1 |
| NumberOfPages | 336 |
| PackageQuantity | 1 |
| ProductGroup | Book |
| ProductTypeName | ABIS_BOOK |
| PublicationDate | 2008-05-02 |
| Publisher | Wiley |
| Studio | Wiley |
| Title | What's the Secret: To Providing a World-Class Customer Experience |
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