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The Service Profit Chain

Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal tha More »

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: Score; Score Graph; Customer Reviews; Related Products

Score Explained

76 Reasonable score

Score is generated on the basis of amazon average reviews, review likeness, product age, price range, discount of the product.

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Customer Reviews

Reviews about the "The Service Profit Chain"

The Average Review score is 4.3 on a scale of 5.0. Total 11 reviewers are considered to generate the average review. Some of the new or latest reviews in Industries & Professions might be helpful and interesting to you. This average review is fetched by Kirsten Tranter and posted on 20 August

5 stars

4 stars

#5 Stars: 7 , #4 Stars: 2 , #3 Stars: 1 , #1 Star: 1

[ 1.0 stars ] "The Kindle edition of this book is crippled as the key charts and graphics, including the complex graphic supporting the Service Profit Chain, are essentially unreadable on either the Kindle device or the iPad. The graphics look like very (very!) low resolution scans, with low contrast, and about 3pt type. I assume the publisher is responsible for the quality of the translation to the ebook format ..." Courtesy by Amazon
- The Industries & Professions review is genenrated by Jim Perry which was written on December 14, 2012
0 users liked the review and gave their verdict that this review was intuitive enough to select or buy the Industries & Professions out of 1 users. Review fetched on August 28, 2013 by Books Central.

[ 5.0 stars ] "Let you know how important the value that a customer gives to a product and service, impact directly to your profits and how important is to work on satisfaction for both client and employee. ..." Courtesy by Amazon
- The Industries & Professions review is genenrated by Rod which was written on September 6, 2012 Review fetched on August 28, 2013 by Books Central.

[ 3.0 stars ] "The multiple examples that use about 50% of the book's volumes are lengthy, tedious and at times redundant. This book would have been as valuable if it occupied half the number of pages. Also, whoever edited the book needs to know that 'insure' is the act of providing insurance, whereas 'ensure' is the act of verifying or 'making sure'. ..." Courtesy by Amazon
- The Industries & Professions review is genenrated by Haim Toeg "reader" which was written on December 29, 2010 Review fetched on August 28, 2013 by Books Central.

[ 4.0 stars ] "I use this book as text for a Quality Service course in a Master of Science Program (Master in Science in Quality and Productivity). I consider it very interesting and useful to cover most of the topics included in the program. ..." Courtesy by Amazon
- The Industries & Professions review is genenrated by Angel Velez Chong "Angel" which was written on September 13, 2009 Review fetched on August 28, 2013 by Books Central.

[ 4.0 stars ] "A practical book on important topics to make money through services.Pertinent examples and well designed links between Employees satisfaction/loyalty, customer satisfaction/loyalti, growth stability, operating strategies: to put it bluntly, results don't come by chance!A bad point: the Typographical Structure is not good as the contents and a cross topics index would have been welcome. ..." Courtesy by Amazon
- The Industries & Professions review is genenrated by S. Cesare "CS" which was written on October 16, 2008 Review fetched on August 28, 2013 by Books Central.

Specification

Product Specification
Available	Yes
Binding	Hardcover
EAN	9780684832562
Edition	First Edition
ISBN	0684832569
Label	Free Press
Manufacturer	Free Press
MPN	2MD6NZ0002A4
NumberOfItems	1
NumberOfPages	320
PackageQuantity	1
PartNumber	2MD6NZ0002A4
ProductGroup	Book
ProductTypeName	ABIS_BOOK
PublicationDate	1997-04-10
Publisher	Free Press
ReleaseDate	1997-04-10
Studio	Free Press
Title	The Service Profit Chain

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Score Explained

76 Reasonable score

Score Graph

Customer Reviews

Reviews about the "The Service Profit Chain"

The Average Review score is 4.3 on a scale of 5.0. Total 11 reviewers are considered to generate the average review. Some of the new or latest reviews in Industries & Professions might be helpful and interesting to you. This average review is fetched by Kirsten Tranter and posted on 20 August

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