FREE SHIPPING on All Items (above $35)

Cart

Please Switch to Landscape Orientation for checkout ×
66
Score
I’m Sorry to Hear That: Real Life Responses to Patients’ 101 Most Common Complaints About Health Care, Books Central

I’m Sorry to Hear That: Real Life Responses to Patients’ 101 Most Common Complaints About Health Care

From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be", "I am frightened and unsure what will happen next", "I put my trust in you, and now something is wrong", "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness an More »

0974998656

List Price : $18.95

Save $0.95 (5%)

Price : $18.00