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Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book, Books Central

Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book

The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become eve More »

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