Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new ed More »
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| Product Specification | |
|---|---|
| Available | Yes |
| Binding | Paperback |
| EAN | 9780470677438 |
| Edition | 2 |
| ISBN | 0470677430 |
| IsEligibleForTradeIn | 1 |
| Label | For Dummies |
| Manufacturer | For Dummies |
| NumberOfItems | 1 |
| NumberOfPages | 384 |
| PackageQuantity | 1 |
| ProductGroup | Book |
| ProductTypeName | ABIS_BOOK |
| PublicationDate | 2010-04-16 |
| Publisher | For Dummies |
| Studio | For Dummies |
| Title | Call Centers For Dummies |
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