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Emotional Intelligence for Sales Success: Connect with Customers and Get Results, Books Central

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Even skilled sales people buckle in tough selling situations - getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-flight response - something sales people learn to avoid when they build their emotional intelligence. Studies have shown that emotional intelligence (EI) is a strong indicator of success. More »

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