Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance ? for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy wh More »
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| Product Specification | |
|---|---|
| Available | Yes |
| Binding | Hardcover |
| Brand | Brand: Harvard Business Review Press |
| EAN | 9781422133316 |
| Edition | 0 |
| Feature | Used Book in Good Condition |
| ISBN | 1422133311 |
| Label | Harvard Business Review Press |
| Manufacturer | Harvard Business Review Press |
| NumberOfItems | 1 |
| NumberOfPages | 272 |
| PackageQuantity | 1 |
| ProductGroup | Book |
| ProductTypeName | ABIS_BOOK |
| PublicationDate | 2012-02-07 |
| Publisher | Harvard Business Review Press |
| Studio | Harvard Business Review Press |
| Title | Uncommon Service: How to Win by Putting Customers at the Core of Your Business |
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