Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents, Fourth Edition

Clear, Correct, Concise E-Mail is a writing workbook for customer service agents who answer e-mail queries. The self-paced workbook uses e-mail exchanges between customers and companies to teach customer service professionals the writing skills they need to communicate with customers. The workbook includes a test to assess writing skills; chapters on spelling and word use, punctua More »